An IT specialist based in Kitchener, Ontario, focused on keeping people productive and systems dependable.
IT professional with 2+ years of hands-on enterprise experience, now channelling that infrastructure knowledge into AI automation. Currently an IT Specialist at Perimeter Institute while actively building custom Claude AI skills and exploring intelligent workflows at the intersection of enterprise IT and artificial intelligence.
ITIL 4 best practices applied to real service delivery, with continual improvement of IT processes, not just closing tickets.
Every process documented and structured: knowledge bases, runbooks, and AI-training-ready records that scale teams and power intelligent automation.
From device procurement to AI workflow design, thinking in full lifecycles and end-to-end systems, not just isolated tasks.