Two and a half years across enterprise and government IT, from a government co-op to owning device lifecycle and Microsoft 365 administration at a leading research institute.
Lead 1st & 2nd-line support across a hybrid environment, administer Microsoft 365, and own the full device lifecycle from procurement to deployment, applying ITIL 4 to sharpen service delivery and improve IT processes.
Delivered end-user support and managed the full device lifecycle, deploying and configuring laptops, desktops, and mobiles while documenting resolutions, maintaining the knowledge base, and supporting system uptime.
Provided first-line support and help-desk operations for staff in a large government environment, handling user account management, IT equipment setup for onboarding/offboarding, device configuration, and Microsoft 365 support at enterprise scale.
Custom Claude skills I build, available for download.